:root{
  --bg:#f4f5f6;--card:#fff;--text:#1c2330;--muted:#6b7280;--line:#e6e8eb;--soft:#f1f3f4;
  --green:#12a150;--green-d:#0e8441;--green-bg:#e4f6ec;--pri:#2557d6;--pri-d:#1c45ad;--pri-bg:#e6edfc;--red:#d93a3a;--red-bg:#fdeaea;--amber:#b7791f;--amber-bg:#fdf3dc;
  --blue-bg:#e3ecfb;--teal:#14b8a6;--orange:#f08a24;--shadow:0 1px 2px rgba(16,24,40,.05);
}
:root[data-theme="dark"]{
  --bg:#111418;--card:#1a1f26;--text:#e8ebef;--muted:#98a2b3;--line:#2a313b;--soft:#222831;
  --green:#22c066;--green-d:#1aa355;--green-bg:#12301f;--pri:#5b8cff;--pri-d:#3f72f0;--pri-bg:#1b2946;--red:#f06a6a;--red-bg:#3a1c1c;--amber:#f0b44c;--amber-bg:#3a2e14;--blue-bg:#1d2a44;--shadow:none;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font:14px/1.45 Inter,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;background:var(--bg);color:var(--text)}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--pri)}
.hidden{display:none!important}

/* login */
.auth{min-height:100%;display:grid;place-items:center;padding:24px 16px}
.auth-card{width:100%;max-width:400px;background:var(--card);border:1px solid var(--line);border-radius:16px;padding:28px;box-shadow:var(--shadow)}
.brand{font-weight:800;font-size:22px;color:var(--pri);letter-spacing:-.5px;margin-bottom:4px}
.brand small{display:block;font-size:12px;font-weight:500;color:var(--muted);letter-spacing:0}
.auth h2{margin:18px 0 4px;font-size:18px}
.auth p.sub{margin:0 0 16px;color:var(--muted);font-size:13px}
.err{background:var(--red-bg);color:var(--red);border-radius:8px;padding:8px 10px;font-size:13px;margin-bottom:12px}
.ok{background:var(--green-bg);color:var(--green-d);border-radius:8px;padding:8px 10px;font-size:13px;margin-bottom:12px}

/* layout */
.app{display:grid;grid-template-columns:240px 1fr;min-height:100%}
.side{background:var(--card);border-right:1px solid var(--line);padding:18px 14px;display:flex;flex-direction:column;gap:2px;position:sticky;top:0;height:100vh;overflow:auto}
.side .brand{padding:0 8px 16px}
.nav-h{font-size:11px;letter-spacing:.08em;color:var(--muted);padding:14px 10px 6px;font-weight:600}
.nav a{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:8px;color:var(--text);text-decoration:none;cursor:pointer;border-left:3px solid transparent}
.nav a:hover{background:var(--soft)}
.nav a.on{color:var(--pri);font-weight:600;border-left-color:var(--pri);border-radius:0 8px 8px 0}
.nav svg{width:18px;height:18px;flex:none}
.main{min-width:0}
.top{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 28px;background:var(--card);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.top h1{margin:0;font-size:18px}
.top small{color:var(--muted);display:block;font-size:12px}
.burger{display:none;background:none;border:0;cursor:pointer;padding:4px}
.page{padding:24px 28px;max-width:1280px}
.user{position:relative}
.user>button{display:flex;align-items:center;gap:10px;background:none;border:0;cursor:pointer;text-align:right}
.avatar{width:34px;height:34px;border-radius:50%;background:var(--soft);display:grid;place-items:center;font-weight:600}
.menu{position:absolute;right:0;top:46px;width:240px;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:12px;box-shadow:0 8px 24px rgba(0,0,0,.12);z-index:20}
.menu .who{padding:2px 4px 10px;border-bottom:1px solid var(--line);margin-bottom:8px;word-break:break-all}
.menu .who small{color:var(--muted)}
.menu button{display:flex;width:100%;justify-content:space-between;align-items:center;background:none;border:0;padding:8px 4px;cursor:pointer;border-radius:6px}
.menu button:hover{background:var(--soft)}

/* componentes */
.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:20px;box-shadow:var(--shadow)}
.grid{display:grid;gap:16px}
.g3{grid-template-columns:repeat(3,1fr)}
.g2{grid-template-columns:repeat(2,1fr)}
.stat{display:flex;gap:14px;align-items:center}
.stat .ic{width:42px;height:42px;border-radius:10px;display:grid;place-items:center;flex:none}
.stat b{font-size:24px;display:block;line-height:1.1}
.stat span{color:var(--muted);font-size:12px}
.big{border-radius:14px;padding:18px;color:#fff;min-height:104px}
.big.s{background:linear-gradient(135deg,#1fbfa8,#0fa38f)}
.big.r{background:linear-gradient(135deg,#f59a3a,#ec7f12)}
.big b{font-size:28px;display:block;margin-top:8px}
.btn{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);background:var(--card);padding:8px 14px;border-radius:8px;cursor:pointer;font-weight:500}
.btn:hover{background:var(--soft)}
.btn.p{background:var(--pri);border-color:var(--pri);color:#fff}
.btn.p:hover{background:var(--pri-d)}
.btn.d{color:var(--red);border-color:var(--red-bg)}
.btn.sm{padding:5px 10px;font-size:12px}
.btn:disabled{opacity:.55;cursor:default}
.field{margin-bottom:14px}
.field label{display:block;font-weight:600;font-size:13px;margin-bottom:6px}
.field small{color:var(--muted);display:block;margin-top:4px}
input[type=text],input[type=email],input[type=password],input[type=url],input[type=tel],select,textarea{width:100%;padding:10px 12px;border:1px solid var(--line);border-radius:8px;background:var(--card);outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--pri)}
input[readonly]{background:var(--soft)}
.pill{display:inline-block;padding:2px 9px;border-radius:999px;font-size:12px;font-weight:600}
.pill.c{background:var(--green-bg);color:var(--green-d)}
.pill.x{background:var(--red-bg);color:var(--red)}
.pill.w{background:var(--amber-bg);color:var(--amber)}
.pill.t{background:var(--soft);color:var(--muted);font-weight:500}
.bar{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:16px}
.seg{display:inline-flex;background:var(--soft);border-radius:8px;padding:3px;gap:2px}
.seg button{border:0;background:none;padding:6px 12px;border-radius:6px;cursor:pointer;color:var(--muted)}
.seg button.on{background:var(--pri);color:#fff}
.muted{color:var(--muted)}
.spacer{flex:1}
.sw{display:flex;align-items:center;gap:10px;padding:6px 0;cursor:pointer}
.sw input{display:none}
.sw i{width:38px;height:22px;background:#8b95a3;border-radius:999px;position:relative;flex:none;transition:.15s}
.sw i::after{content:"";position:absolute;left:3px;top:3px;width:16px;height:16px;border-radius:50%;background:#fff;transition:.15s}
.sw input:checked+i{background:var(--pri)}
.sw input:checked+i::after{left:19px}
.sw span{font-weight:500}
.sec{font-size:11px;letter-spacing:.08em;color:var(--muted);font-weight:700;margin:22px 0 10px}

/* instâncias */
.icards{display:grid;grid-template-columns:repeat(auto-fill,minmax(290px,1fr));gap:16px}
.ic-card{padding:16px}
.ic-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}
.ic-head b{font-size:15px}
.kv{display:flex;align-items:center;gap:8px;font-size:12px;margin:5px 0}
.kv span{color:var(--muted);width:46px;flex:none}
.kv code{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;background:var(--soft);padding:3px 6px;border-radius:5px;font-size:12px}
.kv button{background:none;border:0;cursor:pointer;color:var(--muted);padding:2px}
.acts{display:flex;gap:6px;flex-wrap:wrap;margin-top:12px}
.tbl{width:100%;border-collapse:collapse}
.tbl th,.tbl td{text-align:left;padding:10px 8px;border-bottom:1px solid var(--line);font-size:13px}
.tbl th{color:var(--muted);font-weight:600}
.empty{text-align:center;color:var(--muted);padding:40px 12px}

/* gráfico */
.chart{display:flex;align-items:flex-end;gap:3px;height:190px;padding:8px 0;border-bottom:1px solid var(--line)}
.chart .col{flex:1;display:flex;align-items:flex-end;gap:1px;min-width:0;height:100%}
.chart .col i{flex:1;border-radius:2px 2px 0 0;min-height:1px}
.chart .col i.s{background:var(--teal)}
.chart .col i.r{background:var(--orange)}
.legend{display:flex;gap:16px;justify-content:center;font-size:12px;margin-top:10px;color:var(--muted)}
.legend b{display:inline-block;width:10px;height:10px;border-radius:50%;margin-right:5px}
.tl{display:flex;justify-content:space-between;padding:7px 0;border-bottom:1px solid var(--line)}
.tl:last-child{border:0}
.tl b{color:var(--green-d)}

/* modal */
.ov{position:fixed;inset:0;background:rgba(10,14,20,.55);display:grid;place-items:center;z-index:50;padding:16px}
.modal{background:var(--card);border-radius:16px;padding:24px;width:100%;max-width:440px;max-height:92vh;overflow:auto}
.modal h3{margin:0 0 6px}
.qrbox{display:grid;place-items:center;padding:12px;background:#fff;border-radius:12px;margin:12px 0;min-height:260px}
.qrbox img{width:100%;max-width:260px;display:block}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:#1c2330;color:#fff;padding:10px 16px;border-radius:10px;z-index:99;font-size:13px}
pre.code{background:var(--soft);padding:12px;border-radius:8px;overflow:auto;font-size:12px;white-space:pre-wrap;word-break:break-all}
.codes{display:grid;grid-template-columns:1fr 1fr;gap:6px;font-family:ui-monospace,monospace;background:var(--soft);padding:12px;border-radius:8px;margin:10px 0}

@media (max-width:860px){
  .app{grid-template-columns:1fr}
  .side{position:fixed;left:-260px;width:250px;z-index:40;transition:left .2s}
  .side.open{left:0;box-shadow:0 0 40px rgba(0,0,0,.3)}
  .burger{display:block}
  .g3,.g2{grid-template-columns:1fr}
  .page{padding:16px}
  .top{padding:12px 16px}
}

/* ── Radar ── */
.pill.b{background:var(--pri-bg);color:var(--pri)}
.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line);margin:-4px 0 18px;overflow-x:auto}
.tabs a{padding:10px 14px;color:var(--muted);text-decoration:none;border-bottom:2px solid transparent;white-space:nowrap;cursor:pointer;font-weight:500}
.tabs a.on{color:var(--pri);border-bottom-color:var(--pri)}
.ccards{display:grid;grid-template-columns:repeat(auto-fill,minmax(270px,1fr));gap:16px}
.ccard{cursor:pointer;transition:border-color .15s}
.ccard:hover{border-color:var(--pri)}
.ccard h3{margin:0 0 4px;font-size:15px}
.ccard .row{display:flex;justify-content:space-between;font-size:12px;color:var(--muted);margin-top:6px}
.note{background:var(--pri-bg);color:var(--text);border-radius:10px;padding:10px 12px;font-size:13px;margin-bottom:14px}
.hours{display:grid;grid-template-columns:110px 1fr;gap:8px 12px;align-items:center}
.hours label{font-weight:500}
.tbl input[type=text]{padding:6px 8px}

/* conversas (3 colunas, só leitura) */
.chat{display:grid;grid-template-columns:320px 1fr 280px;height:calc(100vh - 190px);min-height:460px;background:var(--card);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.chat>section{min-width:0;min-height:0;display:flex;flex-direction:column}
.chat .cl{border-right:1px solid var(--line)}
.chat .ci{border-left:1px solid var(--line);overflow:auto;padding:16px}
.cl-top{padding:12px;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:8px}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chips button{border:1px solid var(--line);background:var(--card);border-radius:999px;padding:4px 10px;font-size:12px;cursor:pointer;color:var(--muted)}
.chips button.on{background:var(--pri);border-color:var(--pri);color:#fff}
.cl-list{overflow:auto;flex:1}
.ct{display:flex;gap:10px;padding:10px 12px;border-bottom:1px solid var(--line);cursor:pointer;align-items:flex-start}
.ct:hover{background:var(--soft)}
.ct.on{background:var(--pri-bg)}
.ct .av{width:38px;height:38px;border-radius:50%;background:var(--soft);display:grid;place-items:center;font-weight:600;flex:none;color:var(--muted)}
.ct .bd{flex:1;min-width:0}
.ct .l1{display:flex;justify-content:space-between;gap:6px}
.ct .l1 b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ct .l1 small{color:var(--muted);flex:none;font-size:11px}
.ct .pv{color:var(--muted);font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.ct .tg{display:flex;gap:4px;flex-wrap:wrap;margin-top:4px}
.ct .tg .pill{font-size:10px;padding:1px 7px}
.wait{background:var(--red-bg);color:var(--red)}
.cm-head{padding:12px 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:10px}
.cm-head b{display:block}
.cm-head small{color:var(--muted)}
.cm-body{flex:1;overflow:auto;padding:16px 18px;background:var(--soft);display:flex;flex-direction:column;gap:6px}
.cm-ro{padding:10px 16px;border-top:1px solid var(--line);color:var(--muted);font-size:12px;text-align:center}
.day{align-self:center;background:var(--card);color:var(--muted);font-size:11px;padding:3px 10px;border-radius:999px;margin:8px 0;box-shadow:var(--shadow)}
.bub{max-width:72%;padding:7px 10px 5px;border-radius:10px;box-shadow:var(--shadow);word-wrap:break-word;white-space:pre-wrap}
.bub.in{align-self:flex-start;background:var(--card);border-top-left-radius:3px}
.bub.out{align-self:flex-end;background:#d9fdd3;border-top-right-radius:3px}
:root[data-theme="dark"] .bub.out{background:#144d37}
.bub .mt{display:block;text-align:right;font-size:10px;color:var(--muted);margin-top:2px}
.bub .ag{display:block;font-size:11px;font-weight:600;color:var(--pri);margin-bottom:2px}
.bub img{max-width:240px;border-radius:6px;display:block}
.bub audio{width:240px;max-width:100%}
.bub .adtag{display:block;font-size:11px;color:var(--amber);font-weight:600;margin-bottom:3px}
.ci h4{margin:16px 0 6px;font-size:11px;letter-spacing:.06em;color:var(--muted)}
.kv2{display:flex;justify-content:space-between;gap:8px;font-size:13px;padding:5px 0;border-bottom:1px solid var(--line)}
.kv2 span{color:var(--muted)}
.kv2 b{text-align:right}
.empty-chat{flex:1;display:grid;place-items:center;color:var(--muted);text-align:center;padding:20px}
.back{display:none;background:none;border:0;cursor:pointer;font-size:20px;padding:0 6px 0 0;color:var(--muted)}

@media (max-width:1180px){ .chat{grid-template-columns:300px 1fr} .chat .ci{display:none} }
@media (max-width:860px){
  .chat{grid-template-columns:1fr;height:calc(100vh - 170px)}
  .chat.open .cl{display:none}
  .chat:not(.open) .cm{display:none}
  .back{display:inline}
  .hours{grid-template-columns:1fr}
}

/* painel */
.dfil{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:12px 16px;margin-bottom:16px}
.dfil select{width:auto;padding:7px 10px}
.dfil .dates{display:flex;gap:6px;align-items:center;font-size:13px}
.dfil input[type=date]{padding:6px 8px;border:1px solid var(--line);border-radius:8px;background:var(--card)}
.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:12px;margin-bottom:14px}
.kpi{padding:14px 16px;cursor:pointer;transition:border-color .15s}
.kpi:hover{border-color:var(--pri)}
.kpi span{display:block;font-size:12px;color:var(--muted)}
.kpi b{display:block;font-size:26px;line-height:1.2;margin:4px 0 2px}
.kpi small{display:block;font-size:11px;color:var(--muted)}
.kpi .dl{margin-top:4px}
.dl.g{color:var(--green-d)}
.dl.b{color:var(--red)}
.dgrid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
h3.ch{margin:0 0 12px;font-size:14px}
.vbars{display:flex;align-items:flex-end;gap:2px;height:180px;border-bottom:1px solid var(--line);padding-bottom:18px;position:relative}
.vb{flex:1;display:flex;flex-direction:column-reverse;height:100%;min-width:0;cursor:pointer;position:relative}
.vb:hover{background:var(--soft)}
.vb i{display:block;min-height:0}
.vb i.ok{background:var(--pri);border-radius:0 0 2px 2px}
.vb i.no{background:var(--red);border-radius:2px 2px 0 0}
.vb em{position:absolute;bottom:-18px;left:50%;transform:translateX(-50%);font-size:10px;color:var(--muted);font-style:normal;white-space:nowrap}
.hb{display:grid;grid-template-columns:150px 1fr 80px;gap:10px;align-items:center;padding:6px 0;font-size:13px}
.hb[data-s]{cursor:pointer}
.hb[data-s]:hover span{color:var(--pri)}
.hb>div{background:var(--soft);border-radius:4px;height:14px;overflow:hidden}
.hb i{display:block;height:100%;background:var(--pri);border-radius:4px}
.hb i.no{background:var(--red)}
.hb i.ad{background:var(--orange)}
.hb i.code{background:var(--teal)}
.hb i.none{background:#9aa3af}
.hb b{text-align:right}
.mini{display:flex;gap:10px;align-items:center;cursor:pointer;margin-bottom:6px}
.mini b{font-size:26px}
.mini span{font-size:12px;color:var(--muted)}
.split{display:flex;height:14px;border-radius:4px;overflow:hidden;margin-bottom:6px}
.split i{display:block;background:var(--pri);cursor:pointer}
.split i.b{background:#c7cdd6}
.kv2[data-s]{cursor:pointer}
.lk{cursor:pointer}
.lk:hover{background:var(--soft)}
.okt{color:var(--green-d);font-weight:600}
.badt{color:var(--red);font-weight:600}
@media (max-width:1280px){ .kpis{grid-template-columns:repeat(3,1fr)} }
@media (max-width:860px){ .dfil .seg{flex-wrap:wrap} .dfil select{width:100%} .kpis{grid-template-columns:repeat(2,1fr)} .dgrid2{grid-template-columns:1fr} .hb{grid-template-columns:110px 1fr 64px} .kpi b{font-size:22px} }

.kpis.k4{grid-template-columns:repeat(4,1fr)}
@media (max-width:860px){ .kpis.k4{grid-template-columns:repeat(2,1fr)} }
.crsum{margin-top:18px;border-top:1px solid var(--line);padding-top:14px}
.crgrid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-top:10px}
.crgrid>div{background:var(--soft);border-radius:10px;padding:10px 12px;min-width:0}
.crgrid span{display:block;font-size:12px;color:var(--muted)}
.crgrid b{display:block;font-size:20px;margin:2px 0}
.crgrid small{display:block;font-size:12px;color:var(--muted);overflow-wrap:anywhere}
.cr{display:flex;gap:10px;align-items:flex-start}
.th{width:44px;height:44px;border-radius:6px;object-fit:cover;flex:none;background:var(--soft);display:block}
@media (max-width:860px){ .crgrid{grid-template-columns:1fr 1fr} }